2. Why isn’t my payment card being accepted?
When verifying via payment card, please ensure your bank is not preventing or blocking ‘Kids Web Services’ from performing a monetary transaction or hold.
If a small, but required monetary transaction cannot be made to your payment card, your identity cannot be verified.
If you continue to experience issues verifying with one particular payment card, please try a different payment card where possible.
3. Why am I blocked from scanning my ID again?
After a set amount of failed attempts, our system will temporarily lock further attempts. This is done for security purposes.
After one hour you should be able to attempt to verify again. Please note, that your alternative verification method(s) will not be blocked at this time.
4. Why isn’t my ID being accepted?
We recommend using a passport as these have the highest success rate.
Failing that, please ensure that the images are:
- Not blurry
- Have no glare
- Showing all 4 corners
- On a flat surface (do not hold in the air – no fingers)
- On a contrasting and not busy background i.e. granite countertops are bad and a plain black desk is good
- Of an in-date form of ID
5. What is COPPA and GDPR-K?
COPPA:
The Children’s Online Privacy Protection Act (COPPA) is a US federal law enforced by the Federal Trade Commission (FTC) that regulates the online collection and use of personal information from children under the age of 13. It imposes certain requirements on online operators who direct their websites, apps, or online services to children under the age of 13 and requires them to obtain verifiable consent from the children’s parents before collecting, using, or disclosing children’s information (subject to certain limited exceptions). To learn more about COPPA, you may consult the FTC’s COPPA FAQs page.
GDPR-K:
The General Data Protection Regulation (GDPR) is a UK and EU regulation on data protection and privacy. GDPR-K refers to the special protections within the GDPR for children’s data. Under GDPR-K, when online operators are relying on consent as the basis for processing a child’s data, they must obtain this consent from a parent and make reasonable efforts to verify that parent. The GDPR sets the age of consent at 16, but individual member states may lower this as far as 13.
