1. Why do I need to prove I’m an adult?

Depending on the app/service you are using, you may have to verify that you are over 18 before you can access certain features or age-restricted content that may not be appropriate for younger audiences.

 

2. Why do you need my personal information to verify me?

Certain products and services are only available to adults.  A developer may seek to verify that you are an adult before granting access to age-restricted content or services. 

We offer several ways to verify that you are an adult depending on which country you’re in. The developer of the game or digital experience chooses which methods are available to you.

 

3. Will you need to collect my personal information more than once to verify me?

Once you are verified, we remember this across games and services that use Kids Web Services technology. 

You may need to verify yourself again if:

• The game or service does not support a verification method (such as credit card, ID scan, etc.) that you previously used to verify on another game or service.
• After verification, you request removal from our database of verified adults.

To request removal, follow the link at the bottom of the email you received after you successfully verified your age. You will be asked to confirm your request.

You can start a message by clicking the “Help” button at the bottom of this screen.

 

4. What verification methods are available in my country?

When prompted to verify you’re an adult, you’ll only see the verification methods that apply to you. These depend on the country you’re in, and what the developer enables in the game or digital experience you’re attempting to access.

Types of verification methods:

• Payment card (available outside Belarus and Russia)
• Social Security Number (available only in the US)
• CPF Number (available only in Brazil)
• CURP (available only in Mexico)
• ID Scan (available outside the US and South Korea)
• Face Scan (available outside the US and South Korea)

payment card verification (available outside Russia and Belarus)

A successful monetary transaction on a payment card helps verify you’re an adult. It’s also likely that you have oversight on any transactions made on the card, so you will know if it has been used for verification.

Payment card verification works differently depending on whether you are in the US or the rest of the world.

• If you’re located in the US, $0.05 (USD) is charged to your card. This is refunded within 8-13 business days.
• If you’re located outside of the US, there is no charge to your card. Instead, a small amount is temporarily authorized against your card and then released.

This service is provided by our payment processor Stripe, but Kids Web Services will appear as the merchant associated with the charge/authorization on your statement.

Social Security Number verification (available only in the US)

Your first name, last name, date of birth, address, zip code and the last 4 digits of your social security number (SSN) are checked against a government database to confirm you’re above an adult.  This service is provided by our partner Veratad.

CPF Number verification (available only in Brazil)

Your date of birth and CPF (Cadastro de Pessoas Físicas) ID number is checked against a government database to confirm you’re an adult. This service is provided by our partner Serpro.

CURP verification (available only in Mexico)

Your first name, maternal last name, paternal last name, and CURP (Clave Única de Registro de Población) ID number are checked against a government database to confirm you’re an adult. This service is provided by our partner Nubarium.

ID Scan verification (available outside the US and South Korea)

The front and back of your physical ID card, or your passport, are checked against trusted databases to confirm you’re an adult. For best results, we suggest using a valid passport or driver’s license. In some regions, we also accept government IDs and citizenship cards. This service is provided by one of our partners, Veratad or Veriff.

Face Scan verification (available outside of the US and South Korea)

The camera on your phone, laptop, or tablet is used to scan your facial features to estimate your age. This service is provided by our partner Yoti. If you believe Yoti has incorrectly estimated that you are not an adult, please choose another verification method and try again.

 

 

5. Is the information I provide during the verification process stored?

Kids Web Services never stores payment card details, national ID numbers or face scans provided during the adult verification process. This information is used for the sole purpose of verifying that you’re an adult. 

Our KWS privacy policy further explains how Kids Web Services collects and processes your personal data.

 

 

6. Why was my payment card charged by Kids Web Services?

When verifying your age with a payment card, Kids Web Services will perform a monetary transaction. All transactions will appear on your statement as ‘Kids Web Services’.

• If you’re located in the US, $0.05 (USD) is charged to your card. This is refunded within 8-13 business days.
• If you’re located outside of the US, there is no charge to your card. Instead, a small amount is temporarily authorized against your card and then released.

The table below shows which amount applies in your country:

 

7. Why can I see a charge on my bank statement?

If you see the charge in your bank statement, rest assured that the charge is not permanent. Some banks show the pre-authorization as a temporary charge when the pre-authorization period crosses the end of a statement period. The charge will nevertheless be released and shown as a reversal in the next statement. All pre-authorizations will appear on your statement as ‘Kids Web Services’.

If you’re located in the US, the amount you see on your statement is a charge but will be refunded in 8-13 business days.

Please contact your bank for more information.